[Plug] the voicenet/dsl saga

["Jason S." <jason@sn.com>]

The voicenet DSL saga continues. I'm sitting here looking at my 
worthless contract, wondering what on earth possessed me to pay
$700 in advance 3 months ago. The date on the contract is
6-24-99. 

Covad is running the lines. At the begining of the month, I checked
their website for availabilty and according to them, it wouldnt be
until the 9th (at least). Now, why is it that I could find that info
in 2 minutes, yet voicenet felt the need to lie to me, then trap
me by claiming "cancelation fee" when I asked for my money back
earlier in the month? So I sit and wait.

When a friend in my area tried to get DSL from concentric they were 
initially told it was available. Later, they were told it wasnt, the
contract was canceled, and no money changed hands. They were pretty
much told "Sorry, we cant do this now, contact us in a couple months"
This was back in june.

When I called, they said yes, 30-40 day install time "blah blah"....
its been almost 90. Now I can spend a bunch of $$ on a lawyer to 
get back money I should never have spent in the first place.

I just attempted to call to find out the status of my order around
4:30. I doubt I'll hear back. "The Person" I need to talk to was "on the
phone". Evidently there's one all knowing person that can answer the 
question of "When can I expect service?". I guess monday morning I'll 
try to call one last time. At this point I dont even want the service. 
They've already broken the contract by not installing the service in 
a timely manner.

If you're considering Voicenet, dont bother. This reminds me more of a
bad racket than a serious business. I've absolutely no desire to support
a business that flat out lies to its customers. When I called at the
begining of the month to cancel, I was warned that "if you cancel now,
there will be a cancelation fee. You're very close to having it 
installed, you should just wait it out". When I aske how much the 
fee was, it was "several hundred dollars". So I guess its a good 
thing I'm patient. Otherwise I'd have to pay a bunch of money for a 
service I never recieved.

Maybe other people have other experiences. But I just felt like sharing
mine.

J.

When I grow up, I wanna be more like me.
I had a clue. I didn't like it. I took it back and exchanged it for an
attitude.  



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