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I use Cavalier for DSL and phone, and they are fine with my using
GNU/Linux, and have been for years. They included an "install CD"
with their package, but there docs had all the information I needed to
get it running without the install CD. I only had to call them once
for tech support, and the guy on the phone asked what version of
Windows I was running. I said I didn't run Windows, he asked which
version of Mac, and I said "Linux". He asked which distro, and would
I need assistance finding the IP and routing info :-)
Turns out they had a problem with a router, and gave me another IP
address (I have a static from them) so all was good.
IIRC from reading about the Slashdotted "I can't go to college online
because my laptop from Dell runs Ubuntu" brouhaha the Verizon rep in
TX said they support Linux just not with their install CD, which is
Windows only.
So I wouldn't shy away from telling them you run Linux or pretend that
you have a Windows box at your disposal. After all, if we don't make
ourselves heard and insist that something as "fundamental" as Internet
access from a major provider support our favorite OS then they can
always claim "lack of demand" for not supporting us with future
offerings. We are the paying customer, and can vote with our feet, as
they say. Verizon and every other service purveyor out there have a
dollars and sense interest in supporting paying customers, especially
customers that, IMHO, tend to be be low maintenance and technically
savvy, like say, PLUG members. :)
Just my .02
David
On Sun, Feb 1, 2009 at 2:26 PM, edmond rodriguez <erodrig_97@yahoo.com> wrote:
> I only use DSL right now, but I have always been shy of saying the word Linux to tech support. Once I got DSL 6 years ago when I had Linux only. They sent me a self install package, but I could not run the CD with Linux (of course). They would not help me get on line, and I had no XP. I returned the equipment and stayed with my dialup (which I originally did via a cellphone modem at 14.4 (night minutes).
>
> Some 10 years ago, I tried to get a dialup with Linux, and actually found a provider that embraced the idea (obscure provider) and it all worked great. Never again did I find someone that would be "into" Linux like they were, and they later shutdown, saying it was due to the big competitors. Mindspring/Earthlink used to provide Linux support links (that they did not offer support for).
>
> I think the dialup community started embracing Linux in some limited way. I have not used the word "Linux" when talking with tech support for a long time, but I would be interested to see what people's experiences have been.
>
> It is all almost like you have to have Windows or OS X, and I must admit, since I got a machine that runs XP, computer life has been much easier.
>
> Edmond
>
>
>
> ----- Original Message ----
>> From: Casey Bralla <MailList@NerdWorld.org>
>> To: Arthur S. Alexion <art.alexion@gmail.com>; Philadelphia Linux User's Group Discussion List <plug@lists.phillylinux.org>
>> Sent: Sunday, February 1, 2009 1:29:11 PM
>> Subject: Re: [PLUG] FiOS & Linux
>>
>> Sorry I can't answer your questions, but I wanted to suggest to you that you
>> should lie to tech support and tell them you run Windows. It saves a lot of
>> time and aggravation.
>>
>>
>> I also sometimes get an old windows junker running for these types of
>> situations. It confuses the technicians (who often are not too savy) a lot
>> less.
>>
>>
>> On Sunday 01 February 2009 1:06:51 pm Art Alexion wrote:
>> > I ordered Phone & Internet yesterday. The price was right. Currently
>> > phone and DSL cost $68-72/month. We pay Sprint Long Distance $3-10
>> > additional for long distance and local toll.
>> >
>> > FiOS base price is $57/month and will replace Sprint as well. Who knows
>> > what taxes will add to the $57.
>> >
>> > I got the confirmation email with prep requirements. Among the
>> > requirements is a windows virus scan. We don't own a windows computer.
>> > Besides Linux, we have one Mac laptop.
>> >
>> > How difficult is it going to be dealing with the technician to set this up
>> > if we only use Linux?
>> >
>> > Also, I understand that we will be getting a new modem/router/switch thing.
>> > Our current combo appliance provides our LAN switching as well as being our
>> > internet gateway. Verizon did not support the LAN setup with DSL. Is this
>> > going to be a problem with the new equipment?
>>
>>
>>
>> --
>>
>>
>> Casey Bralla
>> Chief Nerd in Residence
>> The NerdWorld Organisation
>> ___________________________________________________________________________
>> Philadelphia Linux Users Group -- http://www.phillylinux.org
>> Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
>> General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
>
> ___________________________________________________________________________
> Philadelphia Linux Users Group -- http://www.phillylinux.org
> Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
> General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
>
___________________________________________________________________________
Philadelphia Linux Users Group -- http://www.phillylinux.org
Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
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