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I only use DSL right now, but I have always been shy of saying the word Linux to tech support. Once I got DSL 6 years ago when I had Linux only. They sent me a self install package, but I could not run the CD with Linux (of course). They would not help me get on line, and I had no XP. I returned the equipment and stayed with my dialup (which I originally did via a cellphone modem at 14.4 (night minutes).
Some 10 years ago, I tried to get a dialup with Linux, and actually found a provider that embraced the idea (obscure provider) and it all worked great. Never again did I find someone that would be "into" Linux like they were, and they later shutdown, saying it was due to the big competitors. Mindspring/Earthlink used to provide Linux support links (that they did not offer support for).
I think the dialup community started embracing Linux in some limited way. I have not used the word "Linux" when talking with tech support for a long time, but I would be interested to see what people's experiences have been.
It is all almost like you have to have Windows or OS X, and I must admit, since I got a machine that runs XP, computer life has been much easier.
Edmond
----- Original Message ----
> From: Casey Bralla <MailList@NerdWorld.org>
> To: Arthur S. Alexion <art.alexion@gmail.com>; Philadelphia Linux User's Group Discussion List <plug@lists.phillylinux.org>
> Sent: Sunday, February 1, 2009 1:29:11 PM
> Subject: Re: [PLUG] FiOS & Linux
>
> Sorry I can't answer your questions, but I wanted to suggest to you that you
> should lie to tech support and tell them you run Windows. It saves a lot of
> time and aggravation.
>
>
> I also sometimes get an old windows junker running for these types of
> situations. It confuses the technicians (who often are not too savy) a lot
> less.
>
>
> On Sunday 01 February 2009 1:06:51 pm Art Alexion wrote:
> > I ordered Phone & Internet yesterday. The price was right. Currently
> > phone and DSL cost $68-72/month. We pay Sprint Long Distance $3-10
> > additional for long distance and local toll.
> >
> > FiOS base price is $57/month and will replace Sprint as well. Who knows
> > what taxes will add to the $57.
> >
> > I got the confirmation email with prep requirements. Among the
> > requirements is a windows virus scan. We don't own a windows computer.
> > Besides Linux, we have one Mac laptop.
> >
> > How difficult is it going to be dealing with the technician to set this up
> > if we only use Linux?
> >
> > Also, I understand that we will be getting a new modem/router/switch thing.
> > Our current combo appliance provides our LAN switching as well as being our
> > internet gateway. Verizon did not support the LAN setup with DSL. Is this
> > going to be a problem with the new equipment?
>
>
>
> --
>
>
> Casey Bralla
> Chief Nerd in Residence
> The NerdWorld Organisation
> ___________________________________________________________________________
> Philadelphia Linux Users Group -- http://www.phillylinux.org
> Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
> General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
___________________________________________________________________________
Philadelphia Linux Users Group -- http://www.phillylinux.org
Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
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