Art Alexion on 2 Feb 2009 03:51:19 -0800

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Re: [PLUG] FiOS & Linux

On 02/01/2009 Brian Vagnoni wrote:
> When dealing with online tech support, lie.

Before taking my current job, I hadn't run windows since 2000.  Not Win 
2000, the year 2000.  Lying wasn't so easy as I had a hard time 
remembering the details of the windows interface.  I think I could pull 
that off better these days.

That said, I agree with the person who said that we need to be firm that 
we use Linux or it will always be a niche OS which is not economical to 
train techs to support.

I usually only lie these days when I get non-US support.  It is hard 
enough paying attention to the script when you are 7 steps ahead of them 
without goinng through the fact that you aren't starting IE or opening 
the Control Panel.

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