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Re: [PLUG] plug Digest, Vol 63, Issue 6
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>Today's Topics:
>
> 1. Re: why go open- my xp box massively exploited ... AGAIN
> (Arthur S. Alexion)
> 2. Re: why go open- my xp box massively exploited ... AGAIN
> (Art Alexion)
> 3. Re: why go open- my xp box massively exploited ... AGAIN
> (Sean M. Collins)
> 4. Re: Looking for a new hosting company (Michael Lazin)
> 5. Re: why go open- my xp box massively exploited ... AGAIN
> (Arthur S. Alexion)
> 6. Re: Looking for a new hosting company (Douglas Muth)
> 7. Re: why go open- my xp box massively exploited ... AGAIN
> (Michael Leone)
> 8. Re: Looking for a new hosting company (Michael Lazin)
>
>
>----------------------------------------------------------------------
>
>Message: 1
>Date: Wed, 3 Feb 2010 15:02:45 -0500
>From: "Arthur S. Alexion" <arthur@alexion.com>
>Subject: Re: [PLUG] why go open- my xp box massively exploited ...
> AGAIN
>To: "Philadelphia Linux User's Group Discussion List"
> <plug@lists.phillylinux.org>
>Message-ID: <201002031502.51782.arthur@alexion.com>
>Content-Type: text/plain; charset="iso-8859-1"
>
>On Wednesday 03 February 2010 14:23:30 Sean M. Collins wrote:
>> On 2/3/10 1:01 PM, Art Alexion wrote:
>> > I really think the Open Source community should be emphasizing open data
>> > formats over open source applications and systems.
>>
>> Applications drive formats. Not the other way around.
>>
>
>True now, but it doesn't have to be that way. Open formats allow choice of
>applications, and that is what open source is about.
>
>If I don't like Open Office, I can use kword, and if I don't like either, I
>can use abiword. If winword and lotus symphony used the open doc format, then
>they would all be compatible. Works that way with a lot of media formats now.
>I don't need to use some company's mp3 player. I can play mp3 formatted stuff
>on most everything, so I can choose which app I use based on interface,
>resources, desktop compatibility, etc. Now, apply that to stuff like
>bookkeeping, tax, etc. and I think we would all be better off.
>
>
>--
>Art Alexion
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>------------------------------
>
>Message: 2
>Date: Wed, 3 Feb 2010 15:05:29 -0500
>From: Art Alexion <art.alexion@gmail.com>
>Subject: Re: [PLUG] why go open- my xp box massively exploited ...
> AGAIN
>To: "Philadelphia Linux User's Group Discussion List"
> <plug@lists.phillylinux.org>
>Message-ID: <201002031505.29836.art.alexion@gmail.com>
>Content-Type: text/plain; charset="iso-8859-1"
>
>On Wednesday 03 February 2010 14:23:30 Sean M. Collins wrote:
>> On 2/3/10 1:01 PM, Art Alexion wrote:
>> > I really think the Open Source community should be emphasizing open data
>> > formats over open source applications and systems.
>>
>> Applications drive formats. Not the other way around.
>>
>
>True now, but it doesn't have to be that way. Open formats allow choice of
>applications, and that is what open source is about.
>
>If I don't like Open Office, I can use kword, and if I don't like either, I
>can use abiword. If winword and lotus symphony used the open doc format, then
>they would all be compatible. Works that way with a lot of media formats now.
>I don't need to use some company's mp3 player. I can play mp3 formatted stuff
>on most everything, so I can choose which app I use based on interface,
>resources, desktop compatibility, etc. Now, apply that to stuff like
>bookkeeping, tax, etc. and I think we would all be better off.
>
>
>--
>Art Alexion
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>------------------------------
>
>Message: 3
>Date: Wed, 03 Feb 2010 15:48:38 -0500
>From: "Sean M. Collins" <sean@seanmcollins.com>
>Subject: Re: [PLUG] why go open- my xp box massively exploited ...
> AGAIN
>To: "Arthur S. Alexion" <arthur@alexion.com>, "Philadelphia Linux
> User's Group Discussion List" <plug@lists.phillylinux.org>
>Message-ID: <4B69E126.6020802@seanmcollins.com>
>Content-Type: text/plain; charset=UTF-8
>
>On 2/3/10 3:02 PM, Arthur S. Alexion wrote:
>> I don't need to use some company's mp3 player.
>
>MP3 is patented and proprietary.
>
>--
>Sean
>
>
>------------------------------
>
>Message: 4
>Date: Wed, 3 Feb 2010 16:03:56 -0500
>From: Michael Lazin <microlaser@gmail.com>
>Subject: Re: [PLUG] Looking for a new hosting company
>To: "Philadelphia Linux User's Group Discussion List"
> <plug@lists.phillylinux.org>
>Message-ID:
> <6bb38bb81002031303l28e5d6f8g1e8cfc692eabe034@mail.gmail.com>
>Content-Type: text/plain; charset="iso-8859-1"
>
>Umm, I sent that email to the customer who made that blog. In defense of
>1and1 our dedicated server support is in the U.S., and, IMHO opinion I
>provide very good support for customer's with hacked webspaces or to
>customers that are moved to auxilliary servers because of the load their
>site causes. If the customer had bothered to ask me I would have gladly
>looked at his logs and told him what the source of the load is. We send out
>that generic email and await a response from the customer. Shared hosting
>is shared hosting, no one person may treat the server as if it is their own.
>
>
>On Wed, Feb 3, 2010 at 2:36 PM, Douglas Muth <doug.muth@gmail.com> wrote:
>
>> On Wed, Feb 3, 2010 at 2:31 PM, Carl Johnson <cjohnson19791979@gmail.com>
>> wrote:
>> > I've heard that 1and1's support is horrendous.
>> >
>>
>> This is a bit dated, but here's a horror story about how 1 and 1
>> decided that a customer was using "too much server resources" and took
>> his website hostage:
>>
>> http://elliottback.com/wp/1and1-sucks/
>>
>> Ouch.
>>
>> That's another reason why I recommend doing backups yourself. It
>> avoids situations like this--where the webhost has all copies of the
>> data.
>>
>> I also consider any webhhost who says you're using "too much
>> resources" and fails to provide actual details (numbers, RRDTool
>> graphs, etc.) as a big Red Flag and worth avoiding. (Dreamhost pulled
>> that same stunt with me, which is why I'm no longer there, either)
>>
>> -- Doug
>> ___________________________________________________________________________
>> Philadelphia Linux Users Group --
>> http://www.phillylinux.org
>> Announcements -
>> http://lists.phillylinux.org/mailman/listinfo/plug-announce
>> General Discussion --
>> http://lists.phillylinux.org/mailman/listinfo/plug
>>
>
>
>
>--
>Michael Lazin
>
>ASCII ribbon campaign ( )
>against HTML e-mail X
> / \
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>------------------------------
>
>Message: 5
>Date: Wed, 3 Feb 2010 16:14:45 -0500
>From: "Arthur S. Alexion" <arthur@alexion.com>
>Subject: Re: [PLUG] why go open- my xp box massively exploited ...
> AGAIN
>To: "Philadelphia Linux User's Group Discussion List"
> <plug@lists.phillylinux.org>
>Message-ID: <201002031614.54310.arthur@alexion.com>
>Content-Type: text/plain; charset="iso-8859-1"
>
>On Wednesday 03 February 2010 15:48:38 Sean M. Collins wrote:
>> On 2/3/10 3:02 PM, Arthur S. Alexion wrote:
>> > I don't need to use some company's mp3 player.
>>
>> MP3 is patented and proprietary.
>>
>
>True, but open and ubiquitous. I believe the same applies to PDF.
>
>--
>Art Alexion
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>------------------------------
>
>Message: 6
>Date: Wed, 3 Feb 2010 16:34:25 -0500
>From: Douglas Muth <doug.muth@gmail.com>
>Subject: Re: [PLUG] Looking for a new hosting company
>To: "Philadelphia Linux User's Group Discussion List"
> <plug@lists.phillylinux.org>
>Message-ID:
> <367e1abe1002031334kd99a649w73aadbaa434754d9@mail.gmail.com>
>Content-Type: text/plain; charset=ISO-8859-1
>
>On Wed, Feb 3, 2010 at 4:03 PM, Michael Lazin <microlaser@gmail.com> wrote:
>> Umm, I sent that email to the customer who made that blog.? In defense of
>> 1and1 our dedicated server support is in the U.S., and, IMHO opinion I
>> provide very good support for customer's with hacked webspaces or to
>> customers that are moved to auxilliary servers because of the load their
>> site causes.? If the customer had bothered to ask me I would have gladly
>> looked at his logs and told him what the source of the load is.? We send out
>> that generic email and await a response from the customer.? Shared hosting
>> is shared hosting, no one person may treat the server as if it is their own.
>
>Well, while I have your ear, may I make a suggestion? How about making
>the template(s) a little more detailed?
>
>For example, saying "excessive resource use" while true, is a little
>vague. While the customer certainly can ask you for more details,
>it's clear that in all cases they won't, and lead complete jerks like
>me to draw inaccurate conclusions about your company. :-)
>
>Here are a couple of ideas for wording/phrasing that could make emails
>like that a little clearer:
>
>- "One or more of your scripts consumed excessive bandwidth in the
>last 24 hours: /path/to/bigfile.html (15 GB), /path/to/slashdotted.php
>(5 GB)"
>
>- "One or more of your SQL queries caused excessive database load:
>SELECT * FROM bigtable, biggertable (175 seconds)"
>
>- "Your webserver appears to have been broken into and files were
>altered by the attacker: evil.js, evil.php"
>
>
>Some of those ideas might be more difficult than others to implement
>(the SQL one would also most certainly require digging through the
>slow query log, for example), but I think the return on your
>investment is that customers would feel much happier at having the
>specific problem pointed out to them, which would probably lead to
>customers being less unhappy and remaining customers longer, I would
>think.
>
>Of course, I'm a technology guy, not a business guy. If you think
>what I just suggested is the dumbest thing you ever heard, please
>don't hesitate to tell me that either. :-)
>
>-- Doug
>
>
>------------------------------
>
>Message: 7
>Date: Wed, 3 Feb 2010 16:58:26 -0500
>From: Michael Leone <turgon@mike-leone.com>
>Subject: Re: [PLUG] why go open- my xp box massively exploited ...
> AGAIN
>To: "Arthur S. Alexion" <arthur@alexion.com>, "Philadelphia Linux
> User's Group Discussion List" <plug@lists.phillylinux.org>
>Message-ID:
> <bb7aec141002031358wabdf7bclb034c26ed5575fac@mail.gmail.com>
>Content-Type: text/plain; charset=ISO-8859-1
>
>On Wed, Feb 3, 2010 at 4:14 PM, Arthur S. Alexion <arthur@alexion.com> wrote:
>> On Wednesday 03 February 2010 15:48:38 Sean M. Collins wrote:
>>> On 2/3/10 3:02 PM, Arthur S. Alexion wrote:
>>> > I don't need to use some company's mp3 player.
>>>
>>> MP3 is patented and proprietary.
>>>
>>
>> True, but open and ubiquitous. ?I believe the same applies to PDF.
>
>PDF is an open standard. Originally, it wasn't, but has been open for
>a couple years now.
>
>
>------------------------------
>
>Message: 8
>Date: Wed, 3 Feb 2010 17:00:11 -0500
>From: Michael Lazin <microlaser@gmail.com>
>Subject: Re: [PLUG] Looking for a new hosting company
>To: "Philadelphia Linux User's Group Discussion List"
> <plug@lists.phillylinux.org>
>Message-ID:
> <6bb38bb81002031400q4750b443jd4a43fd68d1eea22@mail.gmail.com>
>Content-Type: text/plain; charset="iso-8859-1"
>
>Point well taken. I'll work on writing new notifications tomorrow. I'm
>going home. Don't hestitate to contact me off list. I do the abuse
>workpool and carry some weight in this department. My name goes on those
>emails, unfortunately I've developed a somewhat dubious Internet reputation
>because of them.
>
>On Wed, Feb 3, 2010 at 4:34 PM, Douglas Muth <doug.muth@gmail.com> wrote:
>
>> On Wed, Feb 3, 2010 at 4:03 PM, Michael Lazin <microlaser@gmail.com>
>> wrote:
>> > Umm, I sent that email to the customer who made that blog. In defense of
>> > 1and1 our dedicated server support is in the U.S., and, IMHO opinion I
>> > provide very good support for customer's with hacked webspaces or to
>> > customers that are moved to auxilliary servers because of the load their
>> > site causes. If the customer had bothered to ask me I would have gladly
>> > looked at his logs and told him what the source of the load is. We send
>> out
>> > that generic email and await a response from the customer. Shared
>> hosting
>> > is shared hosting, no one person may treat the server as if it is their
>> own.
>>
>> Well, while I have your ear, may I make a suggestion? How about making
>> the template(s) a little more detailed?
>>
>> For example, saying "excessive resource use" while true, is a little
>> vague. While the customer certainly can ask you for more details,
>> it's clear that in all cases they won't, and lead complete jerks like
>> me to draw inaccurate conclusions about your company. :-)
>>
>> Here are a couple of ideas for wording/phrasing that could make emails
>> like that a little clearer:
>>
>> - "One or more of your scripts consumed excessive bandwidth in the
>> last 24 hours: /path/to/bigfile.html (15 GB), /path/to/slashdotted.php
>> (5 GB)"
>>
>> - "One or more of your SQL queries caused excessive database load:
>> SELECT * FROM bigtable, biggertable (175 seconds)"
>>
>> - "Your webserver appears to have been broken into and files were
>> altered by the attacker: evil.js, evil.php"
>>
>>
>> Some of those ideas might be more difficult than others to implement
>> (the SQL one would also most certainly require digging through the
>> slow query log, for example), but I think the return on your
>> investment is that customers would feel much happier at having the
>> specific problem pointed out to them, which would probably lead to
>> customers being less unhappy and remaining customers longer, I would
>> think.
>>
>> Of course, I'm a technology guy, not a business guy. If you think
>> what I just suggested is the dumbest thing you ever heard, please
>> don't hesitate to tell me that either. :-)
>>
>> -- Doug
>> ___________________________________________________________________________
>> Philadelphia Linux Users Group --
>> http://www.phillylinux.org
>> Announcements -
>> http://lists.phillylinux.org/mailman/listinfo/plug-announce
>> General Discussion --
>> http://lists.phillylinux.org/mailman/listinfo/plug
>>
>
>
>
>--
>Michael Lazin
>
>ASCII ribbon campaign ( )
>against HTML e-mail X
> / \
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>------------------------------
>
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>
>End of plug Digest, Vol 63, Issue 6
>***********************************
___________________________________________________________________________
Philadelphia Linux Users Group -- http://www.phillylinux.org
Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
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