Douglas Muth on 16 Mar 2017 07:05:58 -0700

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Re: [PLUG] Avoid Arvixe at all costs!

Here are my thoughts:

1) The phrase "scale out, not up" comes to mind.  As others have suggested, don't necessarily run anything on one server.

2) Getting an IP address that's not on spam blacklists is a real challenge in this day and age.  Also, queuing up (and retying) emails locally will consume CPU and disk space.  I recommend sending your emails through Amazon SES (Simple Email Service).  It'll avoid a lot of headaches.

3) You made a *phone call* to your hosting provider to request a change?  I, uh... wow.  The major cloud providers that I am aware of (AWS, Google Cloud, Linode, and Digital Ocean) generally don't do this. If you need something like more disk space or whatever, you can order it yourself online, through their UI.  And that leads me to...

4) I strongly recommend you hire an expert, if even on an hourly basis.  Their experience of knowing which cloud providers are the major players (for example), will save you time and money in the long run.

-- Doug

On Mon, Feb 13, 2017 at 12:44 PM, Greg Helledy <> wrote:
We rely on a VPS at Arvixe for our web, email and calendar.
I started getting the message that we were running low on space around the first of the year and on January 10th ordered more via phone call. They have STILL not been able to add any space (though they started billing us for the extra space right away).  Multiple support tickets have been closed out without adding the space we're paying for.  I have emailed, opened tickets, used live chat and called.  No one there is able to add space to our server and now I am going to have to relocate our 100GB of data in a panic.  It's a shame because otherwise the service has worked well, I just don't understand how something that should be so routine and straightforward is impossible for them to do.

Greg Helledy
GRA, Incorporated
P:  +1 215-884-7500
F:  +1 215-884-1385
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Douglas T. Muth * Philadelphia, PA, USA
 @Dmuth   /Dmuth

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