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Re: Speakeasy status (Re: [PLUG] DirecTV switchover)
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Fred K Ollinger wrote:
>
> > > Jeyes, David (371) said:
> > > > I'm surprised that it went so smoothly. I'm having a nightmare- I put in the
> > >
> > > Really? Are you moving from DirecTV to Speakeasy? Who's giving the
> > > trouble - DirecTV or you new one? I have nothing but good things to say
> > > about the sales rep and tech guys I've talked to so far. I think
> > > another difference is that I have the ability to use Covad. I think I
> > > heard mention of Worldcom in the city <<shudder>>.
> > >
> >
> > I'm having a much harder time of my Speakeasy install than I expected
> > given all the nice comments I've heard about them. The tech and sales
> > people are very nice, but I'm unimpressed with their internal
> > communications and status info updating. I've stopped calling them on
> > two day intervals, because that gets me a 'call back in 24 hours for
> > more info' response, and just seems to slow the process more.
>
> What's the problem in particular?
>
> Do you see a light on your modem that says dsl? Is it lit?
>
No, that's the problem. No sync (and no dsl light.) Both Power and Sys
lights come up solid green, after Sys blinks for a few seconds during
startup.
Sadly, I've already been through three NID (outside phone box - Network
Interface Device) tests with them on the phone. That's part of why I'm
unhappy with their diagnostic capability.
--
Kevin Brosius
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