Alex Launi on 14 Nov 2007 17:46:52 -0000


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Re: [PLUG] drive testing

  • From: "Alex Launi" <alex.launi@gmail.com>
  • To: turgon@mike-leone.com, "Philadelphia Linux User's Group Discussion List" <plug@lists.phillylinux.org>
  • Subject: Re: [PLUG] drive testing
  • Date: Wed, 14 Nov 2007 12:46:47 -0500
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On Nov 14, 2007 12:40 PM, Mike Leone <turgon@mike-leone.com> wrote:
Brian Stempin (brian.stempin@gmail.com) had this to say on 11/14/07 at 11:39:
> This is true....some of the techs there will not diagnose your computer if
> you're running something other than the OEM supplied version of Windows.
> You kinda have to lie to them...they don't get that bios utils will work
> regardless of the OS :-P
>

It's not so much as they don't get it. Don't forget, they go by a script,
and if you don't have their listed requirements, they're usually not allowed
to help you, because the company doesn't want to have the techs spend their
time on any OS that isn't in the script, and that the techs migh have to
"wing it" to solve.

It's not even that, there's nothing stopping them from skipping part of the script to help you.  I really think they just don't get it. If they got it, then they would realize, "This is what I would normally do, but that's not going to fit this situation, but this part of my script is still applicable, so I will skip to there." But that's not what happens. Generally.
--Alex Launi
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