Re: [PLUG] RCN dial-up

[Mental Patient <mental@neverlight.com>]

On Tue, 2002-09-17 at 15:20, John Novatnack wrote:
> I might be totally missing something, but there is no interaction 
> between PPP and the DNS server.  PPP is used to get your data to a 
> terminal, where it is then forwarded across different types of lines. 
>  If you can get any data at all, then you can get data sent from a DNS 
> server.  Are you sharing your dial up connection between all these 
> computers, or are you dialing into them seperately?
> 

There could very well be a problem at the pop. There could be routing
issues with gettng traffic from the dial up users to the name server and
back. There could be some other failure. I've seen this happen before
with comcast. They have outages where their DNS boxes are unreachable,
but I can still get out via my caching server. Sometimes I get a dhcp
lease but cant get out the default gateway. In order to diagnose the
problem, support must first LISTEN TO YOU. Not rush to get you off the
phone and out of their queue.

None of those problems mean its on my end. None of those problems have
ever been publicly admited to, but that doesnt mean that it didnt happen
at the same time to myself and others in my neighborhood.

Often times tech support takes the stance that the users are all
clueless. Or that their network is perfect. I dont even bother to call
about sporadic outages anymore. By the time I need to call in to
complain about service, its time for a new provider. All of these
companies have prooven over and over again that they dont care. They're
out to make $$, not pander to a couple of picky geeks that phone them up
everytime they cant get their pr0n. Never mind that there are legitimate
reasons to be calling about paying for service you're not getting. Never
mind that it could very well be their problem. If you call, you must be
just whining. 

Either way, in my mind, some arrogant kid telling me that he cant help
because I cant PROOVE that I didnt do anything illegal is unacceptable,
unprofessional and uncalled for. I still stand by my recomendation to
not do business with that sort of company.

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