|jeff on 21 Feb 2007 01:23:23 -0000|
Art Alexion wrote:
No problems with Verizon in 19038 (Glenside/Abington). Maybe three outages in three years. Only one lasted more than an hour or so.
Tech support can be uneven -- great to lousy.
My brother ordered Do-It-Yourself DSL. He got the kit immediately.
He waited for the activation date and couldn't get signal. He called support, who didn't have much of an answer. They sent another kit. That also didn't work. They sent a tech. He couldn't figure it out. They sent another tech, or were supposed to, but he never showed and my brother took the day off work. They had no answer. He sent the kit back and ordered Comcast.
"Use Comcast - we're not as incompetent as Verizon!"
I run a central MIS dept that takes care of hubs. Every time we send a tech to a hub that is getting Verizon DSL installed, they come back because Verizon never showed and has no idea when it will.
We ordered a multiple line system from Verizon for business. A week before install, my boss called to confirm. They got all squirrely because they knew they weren't coming out and had to admit it. We had to rush to get phone lines and phones into this business by opening day.
My work domain got on their blacklist. Considering that up to half of the hubs use dsl, this was not a good thing. They didn't answer calls, emails, or threats of large mushroom clouds.
They have, without fail, failed. They are the company that the Dead Parrot Sketch was written about :) Even if their DSL service was primo, I have no confidence that it would ever get installed, serviced, or much of anything else (except billed).
But make no mistake - I'm glad your service got installed and runs to your satisfaction. I hope you have no issues.
I suppose the question remains whether we want to die by burning or freezing to death :)
It's a gut thing, not quantitative, but I find phone companies the lesser of the phone/cable TV twin evils.