John Karr on 18 Sep 2010 14:49:16 -0700

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[PLUG] Recent VOIP Experience Anyone?

  • From: "John Karr" <>
  • To: "'Philadelphia Linux User's Group Discussion List'" <>
  • Subject: [PLUG] Recent VOIP Experience Anyone?
  • Date: Sat, 18 Sep 2010 17:48:19 -0400
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Who is currently using a VOIP service in place of a Landline? Who are you
using and are you happy?


I'm asking because I just got sucked into FIOS by Verizon, which has created
a nightmare in porting my number. Further I'm finding phone to be the least
satisfying part of the package, the website management of phone features
totally sucks and I have not been able to obtain or find a user guide for
On the plus side my FIOS speed (on the basic package) is 20x what I had on

To keep my old POTS line through Cavtel will cost about $65 a month, so I'm
looking at alternatives, and I happen to have a Motorola VT1005 VOIP Adapter
sitting in my basement. 

My experience indicates that if you are switching to Verizon and porting a
number from another carrier that you are likely to have difficulty -- if
they install FIOS and do not port your number -- do not accept the delivery
and instruct them to remove the FIOS -- and restart the order as a copper
order to port your number and reorder FIOS only once Verizon has your
number. Second while the line quality of Digital Voice seems (from limited
use) to be excellent, the features are a problem, some features are
controlled from your phone, some from the Verizon website. Verizon will not
remove bundled services that you don't want. To manage your phone service
from the web you must first register your fios at myverizon. Then you must
place a self-service order for a feature, and having worked my way through
this process I still can't access the management features tech support is
telling me to use. 

Since Cavtel is getting rich from Verizon not having my number and since I'm
running out of patience with Verizon's voice service (and tired of them
failing to port my number), I'm seriously considering a VOIP Service. 

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