Dan Widyono on 14 Nov 2007 21:40:54 -0000


[Date Prev] [Date Next] [Thread Prev] [Thread Next] [Date Index] [Thread Index]

Re: [PLUG] drive testing


On Wed, Nov 14, 2007 at 01:04:13PM -0500, Mike Leone wrote:
> Sure there is. I knew a guy once who did that kind of first line phone tech
> support. And they weren't allowed to deviate. Even when they knew better.

Seconded, from second-hand experience.  Including the random monitoring.

Dan W.
___________________________________________________________________________
Philadelphia Linux Users Group         --        http://www.phillylinux.org
Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
General Discussion  --   http://lists.phillylinux.org/mailman/listinfo/plug